HOW TO ORDER
You can order through our shop by sending us a list of SKU’s (or product names), sizes, colors, and quantities. Upon receiving your order, we will send an invoice for the total charges minus shipping. An invoice for the shipping cost will be sent when the order is ready to ship.
WHOLESALE PRICINGAll prices are listed in US dollars. All authorized retailers will receive 50% off the listed price, plus the cost of shipping. Prices are subject to change without notice. We cover the cost of postal insurance.
ORDERS & RE-ORDERSA minimum order of $250 is required upon opening orders. Initial orders for new accounts must be paid for before the products are made.
A $150 minimum is required for re-orders. Net 30 terms are available after your 3rd wholesale purchase with us. Late payments are subject to a $75 late fee.
CHANGES TO ORDERSAny changes or cancellations to orders must be emailed to firstname.lastname@example.org within 48 hours.
METHOD OF PAYMENTPayments through Square and PayPal are accepted forms of payment.
DELIVERY AND SHIPPINGPlease allow up to 2-4 weeks for your order to ship. Shipping and handling charges will be calculated and invoiced when the order is ready to ship. We will cover 50% of shipping costs on orders of $500+.Shipments are sent with USPS or UPS.
NATURE OF HANDMADE PRODUCTSAll of our products are handmade and made to order. Due to the nature of our production method, each product may vary slightly.
DAMAGES / DEFECTS
Please inspect all shipments immediately upon arrival. Please contact Five Wild Hearts at email@example.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.